Privacy Policy
Who we are
Our website address is fynbos.online. We are East Cape Protea & Fynbos, a floral design business based in the Eastern Cape, South Africa.
What information we collect
When you place an order or contact us through our website, we may collect the following personal information:
- Your name and surname
- Email address
- Phone number
- Delivery address
- Payment information (processed securely through our payment provider — we do not store your card details)
Why we collect your information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order or enquiry
- Improve our website and services
- Send you updates or promotions if you have opted in to receive them
How we protect your information
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption for all transactions.
Do we share your information?
We do not sell or share your personal information with third parties, except where necessary to process your order (for example, delivery services) or where required by law.
Cookies
Our website uses cookies to improve your browsing experience. These are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, although this may affect some functionality on our site.
Your rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Request deletion of your information
- Lodge a complaint with the Information Regulator of South Africa
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us.